We are seeking a highly organized and customer-focused individual to join our team as a Communications Specialist. This dynamic role requires a blend of exceptional customer service, efficient data entry, and the ability to manage multiple priorities in a fast-paced environment. As a Communications Specialist, you will be the first point of contact for callers and clients, providing essential support and representing our services with professionalism and a problem-solving approach. This position combines elements of a Customer Service Representative, Data Entry Clerk, and Dispatcher, focusing on real-time decision-making and precise communication. What's in it for you Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:Medical/ Vision/ Dental/ Rx plans. Holiday Pay. Teladoc (online care)Referral Bonus Incentive. Weekly Pay 401 k. And More! Communications Specialist Details:Temp-to-Hire position$19.00 /hour. Full Time work available. Various shifts available. Training will be Mon - Fri 8 am - 5 pm. Shift will be Mon - Thurs (10 hours)Deliver exceptional customer service to all callers and clients, ensuring a positive and supportive experience. Leverage sales experience to identify customer needs, provide solutions, and promote relevant services. Accurately and efficiently enter data, maintaining a minimum typing speed of 40 Words Per Minute (WPM)Effectively multitask by navigating and utilizing multiple screens, tabs, and software systems simultaneously. Manage a high volume of inbound calls with professional phone etiquette, prioritizing and addressing multiple calls as needed. Maintain composure and effectiveness in high-stress situations, providing calm and clear communication. Make quick, informed decisions in real-time to resolve issues and support client needs. Communications Specialist Qualifications:Proven proficiency with a minimum typing speed of 40 WPM - Demonstrated strong customer service and communication skills, both verbal and written. Previous experience in a sales or customer-facing role. Ability to effectively multitask and prioritize in a fast-paced, dynamic environment. Strong decision-making capabilities. Must successfully pass a DCI background check. This is a sit-down work position, primarily desk-based. Ability to occasionally lift up to 25 lbs. Applicant may be subject to a background check. Pre-employment drug screen is required as a condition of employment - A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

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