Case Manager Intern

Classification: Exempt
Reports to: Clinic Director
Date: March 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

­­­­­­­­­­­­­­­­­­JOB DESCRIPTION

Summary/Objective

Under the direct supervision of a licensed professional, the Case Manager Intern will provide support to assigned clients and facilitate/link clients to appropriate community service resources. Case Manager Interns will assist and support clinical services as needed under supervision of a licensed professional. Case Manager Interns are not qualified to practice independently and will work closely with assigned supervisors to shadow and/or execute the essential job functions outlined below.

Essential Functions

• Shadow case managers and skills trainers to learn how to provide necessary services before taking on individual case load.
• Receive referrals for Case Management services/treatment from therapists with approval from clinical supervisor; provides an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training.
• Is familiar with community resources and makes appropriate referrals and/ or links clients to those resources under supervision.

• Provides case management monitoring of the Client's condition(s) and progress or lack of progress and communicates this to the primary therapist and supervisor.
• Advocates on behalf of the Client to ensure his/her access to needed resources and ensure their rights are respected under direct supervision.
• Shadows and may provide case management emergency services during work hours as approved by licensed supervisor.

• Shadows and may provide liaison services to state and local hospitals in conjunction with supervisor.
• Provides liaison services to community partners, such as attending meetings with supervisor or assigned staff, facilitating communication while including supervisor, and answering questions about services within the agency with appropriate consultation from supervisor.
• Responsible for tracking supported employment activities and assists with the development and implementation of supported employment programming as directed by the supervisor and Clinic Director according to the Policies and Procedures for Volunteers of America Northern Rockies.

• Provides documentation reflecting the course of treatment on time.
• Actively participates in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities.
• Maintains a suitable professional demeanor that includes contributing to a positive work environment within VOANR through dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance.
• Accurately completes all necessary intake elements, admission process and meets all appropriate releases.
• Other duties as assigned.

Competencies

• Proficiency with computers
• Proficiency with Microsoft Office software: Outlook, Word, Excel
• Ability to learn new computer software quickly
• Proficiency with modern standard office equipment
• Excellent attention to detail and organizational skills
• Successfully interact with clients and team members in a professional manner
• Ability to prioritize and manage multiple tasks concurrently
• Demonstration of behaviors aligned with a posture of servant leadership and our culture values.

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Travel

Little travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

- Currently enrolled in school for Bachelor's Degree in Psychology, Social Work, or related field

Preferred Education and Experience

• Some Case Management experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.

Shadow case managers and skills trainers to learn how to provide necessary services before taking on individual case load. Receive referrals for Case Management services/treatment from therapists with approval from clinical supervisor; provides an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training. Is familiar with community resources and makes appropriate referrals and/ or links clients to those resources under supervision. Provides case management monitoring of the Client's condition(s) and progress or lack of progress and communicates this to the primary therapist and supervisor. Advocates on behalf of the Client to ensure his/her access to needed resources and ensure their rights are respected under direct supervision. Shadows and may provide case management emergency services during work hours as approved by licensed supervisor. Shadows and may provide liaison services to state and local hospitals in conjunction with supervisor. Provides liaison services to community partners, such as attending meetings with supervisor or assigned staff, facilitating communication while including supervisor, and answering questions about services within the agency with appropriate consultation from supervisor. Responsible for tracking supported employment activities and assists with the development and implementation of supported employment programming as directed by the supervisor and Clinic Director according to the Policies and Procedures for Volunteers of America Northern Rockies. Provides documentation reflecting the course of treatment on time. Actively participates in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities. Maintains a suitable professional demeanor that includes contributing to a positive

search terms: Case Manager+Manager